Shipping and Production
All our costumes are made-to-order, ensuring optimal quality and design diversity. Please allow 5-12 days for production and an additional 2-3 weeks for delivery. For any delays, contact us at [email protected].
Carrier Information
Our primary carrier is CNE Express. Orders are dispatched promptly with tracking links provided upon shipment confirmation.
Customs and Duties
We are not responsible for customs fees incurred upon arrival. By purchasing, you agree to pay any applicable customs fees.
Shipping Fees
Shipping fees vary by region and weight. Free shipping for orders over $200.
United States
We offer two shipping modes: Standard Shipping and Express Shipping.
- Standard Shipping: The estimated delivery time is approximately 7-12 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $10 | $7 |
- Express Shipping: The estimated delivery time is approximately 4-7 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $17 | $9 |
Canada
We only offer Standard Shipping, with an estimated delivery time of approximately 9-16 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $11 | $8 |
United Kingdom
We offer Standard Shipping, with an estimated delivery time of approximately 9-16 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $8 | $4 |
European Union Countries
We offer two shipping modes: Standard Shipping and Express Shipping.
- Standard Shipping: The estimated delivery time is approximately 9-15 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $9 | $5 |
Other European Countries
We offer Standard Shipping, with an estimated delivery time of approximately 8-19 days. Does not include Processing time.
Oceania Countries
We offer Standard Shipping, with an estimated delivery time of approximately 14-30 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $13 | $7 |
Rest of the World
We offer Standard Shipping, with an estimated delivery time of approximately 7-40 days. Does not include Processing time.
| Weight Range | First 0.5kg | Additional 0.5kg |
|---|---|---|
| 0-10kg | $9 | $5 |
Estimated Delivery
Your order will be shipped from our factory warehouse in China.
Shipping and Handling
Delivery Time = Processing Time + Shipping Time
Please be aware that your order will undergo processing for production, packaging, and dispatch to the address you have provided us with. We commit to the following delivery times:
- Custom costumes, depending on complexity, have a processing time of 5-12 days.
- Made-to-measure custom orders require pattern making, sampling, and customer confirmation of the sample before production, with a processing cycle of 14-40 days.
- For expedited orders, please contact us via email.
VAT and Duties
For international shipments from the USA, we operate on a DDU (Delivered Duty Unpaid) basis, meaning we do not collect VAT (Value-Added Tax). All taxes, duties, and customs fees are the responsibility of the recipient.
Depending on your country/region, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information on your country’s customs policies.
_As of July 1, 2021, the European Union (EU) will abolish the VAT exemption for low-value imported goods (i.e., all goods valued at up to 22 euros). Consequently, all commercial imports into the EU will be subject to VAT and require formal customs declaration. Thus, if your delivery address is in the EU, please note:
- VAT for shipments to EU countries will be collected in advance.
- The declared value is usually significantly lower than the actual purchase price to minimize VAT. If customs clearance is requested and a purchase invoice is required (a rare occurrence), please contact us in advance.
Contact Information
For assistance, contact us at:
Room 703, No. 29, Lane 1118 Jinyuan First Road, Jiangqiao Town, Shanghai
Postal code: 201803
Tel: +086 18795885767
Email: [email protected]